Terms of Service

These Terms of Service (“Terms”) govern access to and use of the Supplira software-as-a-service platform and related websites (collectively, the “Service”) operated by [LEGAL ENTITY NAME] (“Supplira”, “we”, “us”, or “our”). By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Supplira provides tools for supplier risk follow-up, including supplier assessments, findings tracking, residual risk views, and management reporting. The Service is intended to support operational supplier risk workflows. Supplira does not provide legal, compliance, or audit advice, and use of the Service does not, by itself, make you compliant with any law or regulation.

2. Accounts and access

You must provide accurate registration information and keep account credentials secure. You are responsible for activity under your account and for ensuring that users you authorize comply with these Terms. We may suspend or terminate access if we reasonably believe your use violates these Terms, poses a security risk, or harms the Service or other customers.

3. Subscription plans and limits

Features and usage limits depend on your plan (for example, number of suppliers, users, custom templates, and reminders). Plan limits are described on our website and in the Service. Usage above your plan limits may require an upgrade. We may update plan limits, features, or pricing for new subscriptions or renewals in accordance with these Terms.

4. Upgrades and downgrades

Upgrades take effect when confirmed by us or through the Service, subject to applicable fees and billing terms. Downgrading may restrict access to features or data above the new plan limits. Historical data handling will follow our then-current data retention and export practices.

5. Fees and payment

Paid plans are billed as agreed at order or renewal (for example, annually by invoice unless otherwise stated). Prices exclude VAT and similar taxes unless stated otherwise. Late or failed payment may result in suspension of paid features after reasonable notice.

6. Acceptable use

You agree not to:

• Use the Service in violation of applicable law or third-party rights
• Attempt to access another customer’s data or bypass security controls
• Introduce malware, abuse APIs, or interfere with Service availability
• Reverse engineer or copy the Service except where permitted by mandatory law
• Use the Service to store or process data you are not authorized to handle

7. Customer content and data

You retain ownership of data you submit to the Service (“Customer Data”). You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service, support you, and meet legal obligations. You are responsible for the accuracy, legality, and appropriateness of Customer Data and for obtaining necessary rights and notices from suppliers and other parties.

8. Data locality and hosting

Supplira’s primary application database is hosted in Sweden (AWS eu-north-1). Some supporting services, such as email delivery, hosting, logging, or security services, may involve approved subprocessors listed on our Subprocessors page.

9. Security and tenant isolation

We implement technical and organizational measures appropriate to the nature of the Service. Tenant isolation is enforced at the database level using PostgreSQL Row-Level Security (RLS). No security measure is perfect; you are responsible for your account security and for configuring the Service appropriately for your organization.

10. Regulatory compliance

You are responsible for determining how the Service fits your regulatory and contractual obligations (including supplier risk, privacy, and sector-specific rules). Supplira may provide features that help document supplier follow-up and reporting, but you remain responsible for your compliance program and outcomes.

11. Privacy and data processing

Our processing of personal data is described in our Privacy Policy. Where Supplira processes personal data on your behalf, our Data Processing Agreement will be made available for customers where required. See also our Subprocessors page.

12. Confidentiality

Each party may receive confidential information from the other. The receiving party will protect such information using reasonable care and use it only for purposes related to the Service, except as required by law or with consent.

13. Intellectual property

We own the Service, software, documentation, and branding, subject to your rights in Customer Data. These Terms do not grant you ownership of our intellectual property. Feedback you provide may be used to improve the Service without obligation to you.

14. Warranties and disclaimers

The Service is provided “as is” and “as available” to the extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

15. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill. Our aggregate liability arising from these Terms or the Service will not exceed the fees paid by you for the Service in the twelve (12) months before the event giving rise to the claim, except where liability cannot be limited by law.

16. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of law, except to the extent caused by our breach of these Terms or our negligence.

17. Term and termination

These Terms apply while you use the Service. You may stop using the Service at any time. We may terminate or suspend access with notice where reasonable, or immediately for material breach or risk. Upon termination, your right to access the Service ends; export and retention of Customer Data will follow our then-current practices.

18. Changes to these Terms

We may update these Terms. We will post the updated version with a revised “Last updated” date. Material changes may be communicated through the Service or by email where appropriate. Continued use after the effective date constitutes acceptance of the updated Terms.

19. General

These Terms are the entire agreement regarding the Service and supersede prior discussions on that subject. If a provision is unenforceable, the remainder stays in effect. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or reorganization. Governing law and venue will be specified in your order form or master agreement where applicable; otherwise, the laws of Sweden apply, excluding conflict-of-law rules.

20. Contact

Questions about these Terms: [email protected].